Terms and Conditions

Terms and Conditions

Please read the following terms and conditions carefully before placing an order by paying your deposit, it will be deemed that the terms and conditions
are understood and accepted. If there is anything you do not understand please feel free to contact us.

PRICE

The cost for your order shall be stated on your order form and confirmed by e-mail once your final design is confirmed. You agree to pay Nina’s Cakey Bakies in accordance with your order once checked and agreed by you.

DEPOSITS

Cake orders require a non-refundable deposit. Wedding cakes require a £75.00 deposit to secure the date and the balance paid six weeks prior to the wedding date. If date less than 6 weeks then full payment would be required. All deposits due when the order is placed and details checked and agreed by you. All orders are deemed to have been accepted only when the deposit has been paid within 7 days of the quotation. If the deposit is not paid we receive the right to cancel any previous arrangement.

PAYMENTS

Final payment for wedding cakes is required 6 weeks before collection/delivery.

ALTERATION TO ORDERS

There may be a charge for alterations. Customers please note that late changes cannot always be guaranteed.

COLLECTION

Your order may be collected at a pre-arranged time. A signature is required confirming you have received your order in good condition and as specified. If collected the full responsibility for the safety of the cake is with the client and Nina’s Cakey Bakies will not be responsible for any damage to the cake once collected.

DELIVERY

It is the client’s responsibility to ensure you have given us the correct delivery information and somebody is available to receive your cake. A signature will be required for receipt of the order upon delivery.

SETTING UP

Should you require your cake set up it is your responsibility to provide Nina’s Cakey Bakies with the correct set up details and arrangements have been made with the Venue with regards the location and display of your cake. Please ensure the display location is level, stable and strong enough to hold a
cake. Please make sure a stable cake table is available if you are having a Marquee wedding as surrounding floorboards can easily rock the cake once stood on. Once the cake is set up and signed for Nina’s Cakey Bakies is unable to accept liability for any interference with or damage to the cake thereafter. There is always a signature required confirming the cake has been received and set up in good condition. Photographs will be taken to verify this.

CANCELLATION

Under the UK distance selling regulation, customers have the right to return or cancel a purchase up to 7 days after delivery. This however does not apply to food items or any items made bespoke for you. This means the majority of products made by Nina’s Cakey Bakies are exempt from the UK distance selling regulations standard guidelines in regards to cancellations and returns. For this reason we are unable to accept the return of any edible or bespoke items unless the item is damaged or incorrectly supplied by us. If you cancel your order Nina’s Cakey Bakies reserve the right to retain your non-refundable deposit. Cancellation after full payment is made and work has started, no refund will be made. It is the customer’s responsibility to check any personalised messages on the order form and we cannot accept a return if the customer supplied the incorrect message in the first instance

INGREDIENTS

Cakes are made in premises which nuts are used, every effort is taken to keep ingredients separate, however cakes may contain traces of nuts or nut oil.

PUBLICATION

From time to time our designs are published in Wedding Magazines and other publications. We reserve the right to use any image of a cake made by Nina’s Cakey Bakies for publication at a later date.
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